Terms of service

 

1. General Provisions

The purchase contract(s) is/are concluded between you, the buyer, and us, Montalegria AG  (brand Charlotte's Choice), the seller. 

2. Time of Conclusion of the Contract

The presentation of the goods on www.cc-hh.ch does not constitute a legally binding offer, but rather general information. By clicking the "Buy" button, you submit a binding purchase offer for the goods contained in the shopping cart. Immediately after completing the ordering process, you will receive an order confirmation via email. By clicking the "buy" button, the customer concludes a purchase contract on www.cc-hh.ch . We reserve the right to refuse orders if there is suspicion of fraudulent, abusive, or dubious ordering or return behavior.

3.Cancellation Policy

Right of Withdrawal

We recommend measuring your dog carefully before placing an order, to avoid unnecessary returns. Returns create additional effort and costs for both parties, especially since the shipping costs are partially subsidized by us.

You have the right to withdraw from the purchase contract within fourteen (14) days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.

Excluded from the right of withdrawal are personalized and custom-made products, as long as the production of these has already begun.

To exercise your right of withdrawal, you can inform us at Montalegria AG,

Email address: support@cc-hh.ch

by means of a clear statement (z.B. an email) about your decision to withdraw from the contract.

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Sample withdrawal form (If you wish to withdraw from the contract, please fill out this form and send it back.)

To: Montalegria AG Freudenberg 2 6343 Rotkreuz Switzerland Email: support@cc-hh.ch

Hereby I/we () revoke the contract concluded by me/us () for the purchase of the following goods () / 

— Ordered on () / received on ()

— Name of the consumer(s)

— Address of the consumer(s)

— Signature of the consumer(s) (only for notification on paper)

— Date

(*) Please cross out what does not apply.

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To comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will refund you all payments, that we have received from you for the affected products, immediately and no later than fourteen (14) days from the day on which your withdrawal declaration has been received by us. For this refund, we will use the same payment method, that you used for the original transaction, unless explicitly agreed otherwise. No fees will be charged for this.

We are entitled to refuse the refund, until we have received the goods back or until you have provided proof of return , whichever occurs first.

You bear the immediate costs of returning the goods.

Permissible examination of the goods

You may use the goods to examine their quality, characteristics, and functionality to the extent that this would be possible and customary in a retail store (e.g., trying on without outdoor use ).

Any use beyond this is considered value-reducing.

Compensation for returns of dog equipment

You only need to provide compensation, if the loss of value of the goods is attributable to handling them in a way that exceeds the permissible examination . Such a loss of value may particularly occur if the product

• is dirty,

• shows pet hair or odors,

• displays visible signs of use,

• is scratched or damaged,

• has been used in the outdoor area or in practical use with the dog.

This enumeration serves to clarify possible cases and does not limit your statutory right of withdrawal , but describes when a claim for compensation for value may exist.

In the case of a partial return, that brings the original value of goods below the minimum order value for free shipping, we reserve the right to deduct the originally granted shipping costs proportionally from the amount to be refunded in deduction.

4. Retention of title

 The goods remain our property until the purchase price has been paid in full.

5. Delivery

Delivery will be made to the address provided by the customer. The customer is obliged to provide a complete and correct delivery address.

If a shipment cannot be delivered due to incorrect or incomplete address information or lack of pickup and is returned to us, we reserve the right to deduct the return shipping costs incurred from the amount to be refunded.

If you have received an incorrect item, please contact support@cc-hh.ch immediately, providing your name, address, order or invoice number, and a brief description of the error.

6. Shipping Costs & Taxes

Rates Switzerland

Shipping within Switzerland

The following shipping rates apply for deliveries within Switzerland:

• CHF 9.– for standard shipments via A-Post

• CHF 7.– for standard shipments via B-Post

• CHF 18.– for express shipments

For orders over CHF 150.–, shipping within Switzerland via B-Post is free of charge.

Shipping is carried out by Swiss Post.

 

Shipping rates EU and import fees

Free shipping within the EU for orders over EUR 150.

Shipping to the EU up to EUR 150  – IOSS procedure / import processing

Orders are shipped from Switzerland, Spain, or Germany depending on availability. For deliveries from Switzerland to European Union countries, we use the  Import One-Stop-Shop procedure (IOSS), provided that the legal requirements (especially goods value up to EUR 150) are met. In these cases, the legally owed value-added tax is already collected at checkout and remitted through the IOSS system. As a result, there are generally no additional value-added tax payments for the customer upon import into the EU.

Orders with a goods value over EUR 150 – Shipping & Billing

Orders with a goods value of over EUR 150 will be shipped from Switzerland, Spain, or Germany depending on availability. If shipping occurs from Switzerland, the import of the goods into the European Union is done in the name of the customer. Any import duties and taxes incurred during customs clearance will be collected by the transport service provider and billed to us. We will cover these costs for the customer.

Due to technical limitations of our shop system, it may occur that for orders with a goods value over EUR 150, VAT is temporarily displayed at checkout, even though it is not legally owed. In this case, the billing will be based solely on the corrected invoice issued after the order is received, without the indication of VAT.The originally displayed value-added tax in the checkout does not represent a tax claim in these cases. The customer does not incur any double value-added tax burdens.

If the customer is charged import duties or other fees upon delivery, we kindly ask them to inform us promptly and provide the corresponding receipts so that we can conduct a review and process a refund.

 

EUR 6.95 for ECO 5-8 working days (Swiss Post / DHL Express). This shipping method is a letter shipment up to 2kg and does not receive a tracking number. Once the package leaves Switzerland, tracking is no longer possible.

EUR 12.95 for Standard 3-5 working days (Swiss Post / DHL Express).  

EUR 19.95 for express shipping with FEDEX (3-5 business days).

Taxes and customs for deliveries outside the EU:

For countries outside the EU , additional fees such as import duties and/or taxes may apply. Please inquire with your customs office.

8. Warranty and Liability

The statutory warranty rights apply.

Additionally, we provide a voluntary warranty of twelve (12) months from the date of purchase on verifiable manufacturing and material defects for our products. The warranty does not cover damages caused by normal wear and tear, improper use, external influences, accidents, or lack of maintenance.

Warranty or guarantee claims must be communicated to us via email at support@cc-hh.ch after the defect has been identified, including the name, invoice number, and a detailed description of the defect. We request meaningful photographic evidence for examination.

In the event of a warranty claim, we will, at our discretion, provide either repair (rectification) or replacement delivery. If the subsequent performance fails, the statutory warranty rights apply.

Since Charlotte’s Choice products are handmade dog equipment, typical signs of wear may occur with proper use. This includes, in particular, scratches or abrasions on buckles, rings, and metal parts, color wear on edges, slight material deformations, as well as a decrease in color intensity due to UV exposure, moisture, or friction. Such age- and use-related changes do not constitute a defect, provided that the functionality of the product is not significantly impaired.

For products with anodized or coated COBRA® buckles from AustriAlpin as well as buckles from KONG Italy, manufacturing-related color deviations and different surface appearances may occur between individual components.Similarly, with regular use, superficial signs of wear such as scratches, abrasion, or changes in the coating may occur. These phenomena are material- and usage-related and do not constitute a warranty or guarantee claim.

Minor deviations in color, material structure, or size compared to product images are possible due to handcrafted production and do not constitute a defect, provided they are reasonable for the customer and do not significantly impair the agreed-upon quality.

9. Data Protection

For information on data protection please refer to the Privacy Policy page.

10. Liability

We are liable for all damages caused by fault, including those of our legal representatives or agents, in cases of intent and gross negligence.

In cases of damage resulting from injury to life, body, or health, as well as in claims under the Product Liability Act, we are liable according to the statutory provisions.

In the event of culpable violation of essential contractual obligations (cardinal duties), we are also liable in cases of slight negligence, but in this case limited to the typical, foreseeable damage under the contract.

Further liability claims are excluded, as far as legally permissible.

11. Choice of Law and Jurisdiction

For all legal relationships between the parties, the law of Switzerland applies, excluding the UN Sales Convention (CISG). For consumers, this choice of law applies only to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.The place of jurisdiction for all disputes is the registered office of Montalegria AG in Rotkreuz, Switzerland, as far as legally permissible.